Refund and Cancellation Policy

1. Cancelling

• Cancel any time in the workspace's billing settings, through the link in your Paddle receipt, or at paddle.net. No call or email is needed.
• Cancellation takes effect at the end of the current billing period. You keep your plan until then and are not charged again for the plan.
• Usage is paid in advance from your included amount and credit, so nothing is billed after you cancel.
• After the period ends, the workspace moves to the Free plan. Hosted apps above the Free allowance sleep; your data is kept unless you delete it.

2. Refunds

Paddle is our merchant of record, so refunds are issued by Paddle under the Paddle Refund Policy. Ask for a refund through the link in your receipt or at paddle.net, or email support@joinarchon.com and we will help.

• Annual plans: you can refund the plan fee in full within 14 days of the annual payment, in the workspace's billing settings. The plan then ends and usage up to that day still counts.
• Credit you added and have not used is refunded to your payment method when you close the account. Credit can be used for 12 months after it is added.
• Any other request made within 14 days of a charge is considered case by case, taking into account how much of the service was used.
• If you were charged in error, or the Service was unavailable for a significant part of a billing period because of us, we will refund the affected amount.
• Usage charges (compute, memory, storage, transfer, model usage) pay for resources already consumed and are not refundable, except for billing errors.
• Refunds are not given where there is evidence of fraud or abuse, or after an account is closed for breaking the Acceptable Use Policy, unless the law requires them.
• Nothing here limits refunds or remedies that the consumer law of your country gives you.

3. EU and UK right to withdraw

If you are a consumer in the EU, the EEA or the UK, you may withdraw from a new subscription within 14 days of the first payment without giving a reason, and get a full refund.

Because the service starts immediately, at checkout Paddle asks you to request that it starts at once and to acknowledge that you lose the right to withdraw once you start using the paid service. If you have not used it, you may still withdraw within the 14 days. By starting the service at checkout you expressly ask us to begin at once, and you acknowledge that your right to withdraw ends once the service has been fully performed. Annual plans can still be refunded in full within 14 days of payment. To withdraw, use the Paddle customer portal or the link in your receipt, or email support@joinarchon.com with your receipt number.

4. If a payment fails or credit runs out

If a plan payment fails, the plan includes nothing until it is paid and we email the billing administrators. If credit and what is included cannot cover what is running, hosted apps pause automatically and we tell you. Data is kept for 30 days after apps are paused, then may be deleted.